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Service & Support
A machine tool is a twenty-year relationship, not a one-off shipment. Here is what we commit to after the invoice is paid — and the terms we work on.
Support across the whole life of the machine
Six things we do consistently, because they are the reasons customers come back for their second and third machine.
Technical consultation
Process selection, cycle-time estimates, tooling choice and voltage / control-language configuration before you commit to an order.
Installation & commissioning
Foundation drawings, leveling and alignment instructions, parameter backup, and remote commissioning support over video call.
Operator training
Machine-specific training videos, programming guidance and post-processor setup for your CAM system.
Spare parts supply
Permanent parts records linked to your machine serial number, so the right item can be identified years after delivery.
Warranty & remediation
12–24 months depending on the machine, with a written statement of what is covered and how a claim is processed.
Documentation & compliance
CE files, certificates of origin, Form A / Form E and consular documents prepared correctly the first time.
From enquiry to commissioning
Trade terms at a glance
Indicative terms for standard orders. Final terms are stated in the proforma invoice and contract, and can be adjusted for repeat customers and project orders.
Ports & forwarders
We ship from Dalian, Shanghai, Qingdao and Tianjin, and are happy to work with your nominated freight forwarder or shipping line account.
Need a revised quote?
Send the target price, destination port and quantity — we will come back with the best structure we can offer for that volume.
Frequently asked questions
Still have a question that is not answered here?
Let's scope your next machine
Send us the workpiece, the material and the target output. We will come back with a configuration, a price and an honest lead time.